Shipping (Live Plants)
All live plants are shipped with an Express shipping service which normally takes 24/48 hours in transit.
Orders are ONLY sent on Monday, Tuesday & Wednesday's to ensure they arrive to you during the week and dont spend time in a depot over the weekend. *Public Holidays may affect the day we dispatch orders.
Plant orders need to be placed prior to Wednesday for that same week delivery.
Example: Susie places a plant order at 10.00am Wednesday morning , Susie missed the cut off for that weeks delivery, her order will be sent 5 days later on a Monday, Tuesday or Wednesday via an Express service.
Once your order has been dispatched you will receive an email notification with tracking or consignment numbers so you can track the progress of your delivery.
Claims: All goods should be checked on arrival, Any discrepancies should be notified to us within 24hrs of receipt via email. Damaged or unsatisfactory goods will be replaced as per our 'Arrive Alive' Guarantee. Claims MUST be accompanied with the invoice number, relevant photos of damage including the original packaging and photos of the plants outside of the bag.
Freight and Postage costs are non-refundable and are not able to be claimed.
Please Note. The pictures displayed are for reference only. Actual plants vary in colour and size depending on varying factors.
Attention TAS & WA Customers: Unfortunately due to state restrictions, we are unable to send Live Plants to TAS & WA