Returns Policy

Returns Policy main image Returns Policy image

 

RETURN OF FAULTY PRODUCT:

If you have purchased a product from Aqua Life that is faulty or defective in any way, or if the product is not the same as was described to you, your legal right is the choice of: replacement, exchange, store credit or refund.

To be eligible for this, you must:

- Show store receipts as proof of purchase

- Return the goods with all parts and, where possible, packaging.

 

We reserve the right to test any item before deeming it faulty. 

 

 

 

RETURN OF NON-FAULTY PRODUCT:

Aqua Life is not legally required to offer refunds on non-faulty items for any reason, such as incorrect choice or change of mind.

However, we want you to be happy with your purchase, so if you are not completely satisfied simply return the item to Aqua Life for an exchange or store credit.

To be eligible for this, you must:

- Show store receipts as proof of purchase.

- Return the goods unused and in the same condition as sold.

- Return within 30 days from date on receipt.